We accept credit cards, PayPal and bank deposit. You can choose payment method at checkout.
Integration is possible at extra cost. For example we do integrate the Avid Artist series controllers into our Producer and Artist workstations. Before you contact us about integrating your controller, think about it. Will you stick with it for years? If not, you might end up with a desk that has a bunch of holes in it.
We offer a standard 2 year warranty on our products. If within 2 years from the purchase date there is any issue with your desk that is due to a manufacturing error, we replace the damaged part.
To clean your desk please use furniture polish. Use a damp, soft cloth only. Do not use large amounts of water. Do not use the hard side of a sponge especially on glossy surfaces.
We offer Splitit, a payment method solution enabling customers to pay for purchases with an existing credit card by splitting the cost into interest and fee-free monthly payments, without additional registrations or applications.
Not a problem. Disassemble your desk and wrap the parts in bubble wrap to avoid damage during transport.
Mostly with TNT (now FedEx) and DHL.
It's pretty big, approximately 120x60x40 cm large and weighs about 70KGs. Desks are shipped in a heavy wooden box on a pallet. This provides extra protection and makes returns easier. If you don't want to carry the box inside or if you have no access to an elevator, take the parts out of the box and carry them inside.
The average shipping time to EU countries is 2-3 days. To the USA and Canada 5-7 days.
No worries. Our shipments are insured. In case of damage you either get a brand new desk or a refund. One of the reasons we ship in huge wooden boxes is to avoid shipping damage.
Companies with a valid EU VAT number are allowed to purchase VAT-free. If you have a valid EU VAT number, please create an account and enter your VAT number in the appropriate field. Our system will automatically check your number against the VIES.
Companies outside the EU are not subject to VAT in our web shop.
We ship everywhere in the World. Shipping to the EU is free and 189€ to the US and Canada. We are always working on minimising shipping costs. Contact us for a shipping quote if you live outside of those territories.
Our production time is around 2-3 weeks for Birch workstations and 3-4 weeks for MDF. We always try to ship as fast as possible. Good things take time.
While we do our best to deliver on time, external factors can affect delivery times. Please calculate extra time in case of delays, such as:
- customs clearance
- shipping delays due to courier being overloaded
- delivery taking longer than expected
Please do not take holidays or schedule studio downtime until your order is shipped and the tracking information is indicating a delivery date.